Leading Hotels Unveils New Mobile App

Available in September 2023, the Leading Hotels app is the perfect travel companion to elevate a stay at Leading Hotels’ 400+ independent, luxury hotels

NEW YORK, NY (September 2023) - The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, that spans 80 destinations is pleased to announce the launch of its brand-wide mobile app. The Leading Hotels app was designed for both hotel guests, as well as Leaders Club members visiting any of the curated collection’s 400-plus properties.

The Leading Hotels app will offer guests the ability to discover and book properties, request room upgrades, and manage reservations across multiple properties in a trip. Beyond the discovery of LHW properties, the app lets guests view property-specific information, dining options, amenity offerings, local maps and directions, and transportation services. Guests can submit pre-arrival and service requests at select properties on their personal mobile device.

“We are eager to offer our travelers access to our new app,” said Phil Koserowski, Senior Vice President & Chief Marketing Officer of The Leading Hotels of the World. “The app will empower guests to deepen their experience throughout their travel journey with Leading Hotels from inspiration and booking, to pre-arrival and on-property. For our hoteliers, it will offer highly customizable solutions to help them improve staff efficiency, enhance the guest experience, and drive incremental on-property revenue.”

The app was designed to elevate each stay and inspire future sojourns, with features that deliver:
  • Seamless Service: Make a reservation or manage an upcoming stay. Once checked in, the app acts as a personal concierge for guests, with on-property features to learn more about hotel amenities and activities. At select properties, guests can submit requests to the concierge and housekeeping directly through the app.
  • Richer Rewards: Discover Leaders Club, LHW’s loyalty program built for curious travelers. The app offers an account profile page with access for members to check their points balance, status information, request room upgrades, and explore Leaders Club exclusive rates and perks.
  • Insider Access: Discover LHW’s entire collection of iconic global getaways at your fingertips. From hotels with Michelin-starred dining to under-the-radar hideaways, the app provides inspiration and tips for a future remarkably uncommon stay at LHW’s elite hotels.
The Leading Hotels app is powered by INTELITY®, provider of hospitality’s leading guest experience and staff management platform. Through the app LHW’s thousands of hoteliers have access to INTELITY’s Guest Experience Management System, GEMS®, and the Content Management System to streamline staff’s day-to-day operations and manage content on the app. Further, the app will provide personalized guest service, optimize response times for guest requests, and increase staff efficiency through INTELITY’s staff-facing platform. Future enhancements to the Leading Hotels app will include mobile check-in, check-out, and keyless entry, and more.

Download the Leading Hotels’ app on iPhone, iPad and Android devices through the Apple App Store and Google Play Store.


About The Leading Hotels of The World
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allows them to create story-worthy moments for their guests. And it is these authentic, individualized experiences combined with the warm hospitality and high-touch service they provide that keeps discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld.

INTELITY is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY’s Guest Experience Management System, GEMS®, offers a full operations hub for staff to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide’s “Official Guest Engagement and Staff Management Platform Provider” and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit www.intelity.com.
Return To Press Center

More News

View All