COMMITTED TO YOUR COMFORT

Service You Expect,
The Experiences
You Seek

The Leading Hotels of the World is a celebration of the people, places, and experiences that make the world worth exploring. We don’t stand for sameness, in fact, we do our best to avoid it. But we know there are certain standards of service you rightly expect. With the travel landscape looking a bit different these days, we’d like to remind you of our commitment to safeguarding your health and well-being at every stage of your journey.

We Look Forward To Welcoming You Safely

Stays That Meet The Highest Standards Of Health And Safety

In light of COVID-19, we have elevated our cleanliness standards and protocols at our more than 430 hotels. Here’s how:

The Leading Hotels team has partnered with three prominent public health and safety authorities to develop new hygiene standards and best practice guidelines for our hotels to ensure the safest possible environment for you, our hoteliers, and their staff members.

To help you sleep easier, many of our hoteliers have sought out additional performance-based accreditations from respected public and private sector authorities, verifying their comprehensive cleaning, disinfection, and mitigation protocols. These certifications include:

GBAC Star from the Global Biorisk Advisory Council (GBAC), a division of the Worldwide Cleaning Industry Association
Sharecare VERIFIED™ with Forbes Travel Guide
Clean & Safe Protocol from HRS and SGS
SafeTravels from the World Travel & Tourism Council
SafeGuard from Bureau Veritas
Other local and regional government certifications

If a hotel has received one of these accreditations, look for the Healthy Stays Certified stamp on hotel search results and property pages.

If You Find A Lower Rate, We’ll Match It

Book The Best Available Rate, Every Single Time

We are committed to offering you the best rate available when you make a booking.

If you find a lower rate for your reservation within 24 hours of booking with us, we’ll match it.
Certain terms and conditions apply. Learn more here.

Book With The Flexibility You Need

Enjoy Free Cancellation Up To 72 Hours Prior To Arrival¹

We understand that conditions are changing more than usual, and we want to offer you the flexibility you need to plan your travel. So we’ve introduced Flexible Cancellation rates for stress-free booking.

Now available for our most popular offers, including Leaders Club Exclusive, Stay for 3 Pay for 2, Breakfast Inclusive rates, and more. View all available Offers here.
When it comes to cancellations, if for any reason, a hotel is unable to issue you a refund or hotel credit for a stay through December 31, 2022, we will provide you with a Leaders Club points credit equal to the value of the cancelled stay to be used towards a future reservation. Even if you are currently not a member of our loyalty program, we will ensure you are able to use these Leaders Club points credits when booking a future stay.
For assistance with bookings, changes, or cancellations, please contact our reservations agents, 24/7.

¹Some exclusions may apply and cancellations may be required more than 72 hours prior to arrival. Please refer to the specific hotel's cancellation policy when making your booking.

We're Available When You Need Us

We Offer The Largest Network Of Reservations And Service Centers

When you need to make a booking, modify a reservation, or cancel your plans, our dedicated reservations specialists are available around the clock to assist you. Our highly trained staff is available 24/7 by telephone or email and ready to assist you in your preferred language and time zone. Find your local contact here.