This website, related websites, and mobile app contained herein (collectively, the "Sites") make available information on third party hotels, resorts and other transient stay properties (“Properties”) and other travel-related or consumer goods and services. The Sites are offered exclusively by The Leading Hotels of the World, Ltd. with an address at 485 Lexington Avenue, New York, NY 10017 and/or its affiliates or subsidiaries (collectively “LHW”) and/or its various third party providers and distributors. The offer of goods and/or services is conditioned on the user's ("User('s)" or "You(r)") prior acceptance of the terms and conditions and notices set forth herein and on other pages of the Sites (collectively the "Terms").
BY ACCESSING, USING, VIEWING, TRANSMITTING, CACHING OR STORING THESE SITES OR ANY OF ITS SERVICES, FUNCTIONS OR CONTENTS, YOU SHALL BE DEEMED TO HAVE AGREED TO EACH AND ALL THE TERMS, CONDITIONS, AND NOTICES IN THESE SITES ("AGREEMENT") WITHOUT MODIFICATION. IF YOU DO NOT AGREE, PLEASE CEASE USE OF THE SITES AND LEAVE THE SITES IMMEDIATELY.
This document consists of:
Effective September 26, 2018
LHW may, at any time and without notice, in its sole and absolute discretion, in addition to any other rights or remedies available to LHW, and without any liability whatsoever to a User, terminate or restrict a User's access to the Sites and any related services.
The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
You may not assign, convey, subcontract or delegate Your rights, duties or obligations hereunder.
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of the Sites, and You agree to abide by such other terms and conditions.
The provisions contained in these Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
No failure on the part of LHW to exercise, and no delay in exercising, any right or remedy arising hereunder shall operate as a waiver thereof; nor shall any single or partial exercise of any right or remedy arising hereunder preclude any other or further exercise thereof or the exercise of any other right or remedy. The waiver by LHW of any provision hereof shall not be deemed to constitute the waiver of any other provision hereof. All rights and remedies of LHW shall be cumulative and not alternative.
If LHW takes any action to enforce these Terms and Conditions, LHW will be entitled to recover from You, and You agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which LHW may be entitled.
LHW may at any time modify these Terms and Conditions, and Your continued use of the Sites will be conditioned upon the terms and conditions in force at the time of Your use. Accordingly, You agree to review these Terms and Conditions periodically, and Your continued access, use and/or posting on the Sites shall be deemed Your acceptance of, and agreement to, the changed Terms and Conditions.
YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENT AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. LHW HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. LHW DOES NOT WARRANT THAT THE USE OF THIS SITE WILL BE UNINTERRUPTED OR AVAILABLE AT ANY TIME OR FROM ANY LOCATION, SECURED, OR ERROR FREE. NOR IS THIS SITE GUARANTEED TO BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary from state to state.
NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY LHW WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.
IN NO EVENT SHALL LHW, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR INJURY OR ANY EXPENSES OR DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO:(A) YOUR USE OF THIS SITE; (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON PERFORMANCE BY LHW OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY.
Some jurisdictions do not allow the exclusion of consequential or incidental damages, so some of the foregoing exclusions may not apply to You. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST LHW, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SITE AND/OR ANY RELATED PRODUCTS OR SERVICES.
IN THE EVENT LHW IS HELD LIABLE FOR ANY DAMAGES RELATED TO THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID FOR BY YOU THAT WERE NOT PROVIDED TO YOU.
YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.
You agree to indemnify and hold LHW and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of these Terms and Conditions or the documents they incorporate by reference, or Your violation of any law or the rights of a third party. LHW's failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.
Any disputes arising out of or related to the Sites shall be governed by and construed and enforced in accordance with, the laws of the State of New York applicable to contracts entered into and to be performed entirely within the State of New York. Use of the Sites is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including, without limitation, this paragraph.
If you have any questions or concerns regarding these Terms and Conditions or if you need further assistance with respect thereto, you may contact LHW as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.
Email: reservations@lhw.com
The Leading Hotels of the World, Ltd.
485 Lexington Avenue, Suite 401
New York, NY 10017
USA
Attention: Vice President Interactive Marketing
These General Terms and Conditions, together with those incorporated herein or referred to herein (including, without limitation, the Sites Terms of Use, Reservation Terms and Conditions, Leaders Club Terms and Conditions and the LHW Privacy Policy) constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing or by making such amendments or modifications available on the Sites.
The services of the Sites are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using the Sites, You represent that You are of sufficient legal age to use the Sites and to create binding legal obligations for any liability You may incur as a result of the use of the Sites. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself and/or for any other person for whom You are acting.
You may only use the Sites to make legitimate reservations or purchases and shall not use the Sites for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
The Sites are to be used by You for Your personal use only. Commercial uses of the Sites are strictly prohibited. You agree that You will not use the Sites for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of LHW or any third party that provides services related to this Site. Any reservation made that does not comply with these Terms shall be deemed not to have been made validly.
"Chat Area" means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with these Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. LHW reserves the right to remove or edit content from any forum at any time and for any reason in its sole and absolute discretion, however, LHW has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area.
You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Sites or any content or information contained herein, unless You obtain LHW's prior express written consent. You agree that You will not, through any means, interfere or attempt to interfere with the proper functioning of the Sites. You agree that You will not provide to LHW and/or to the Sites: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for LHW or cause LHW to lose (in whole or in part) the services of our suppliers.
In addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement:
The Sites contain trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of LHW and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of LHW and/or other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from the Sites is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C, and any other applicable law. No material from the Sites may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Sites on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any LHW trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing LHW’s name, trademarks or other proprietary information.
The trademarks, logos, service marks and trade dress displayed on these Sites (collectively, the "Trademarks") are registered and common law Trademarks of LHW, its affiliates and various third parties. The Leading Hotels of the World, Leaders Club, and other LHW logos and product and service names are trademarks of LHW. Any reproduction or use of any of the Trademarks without the prior, express written consent of LHW is prohibited. Nothing contained on these Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the prior written consent of LHW or such other party as may own the Trademarks.
The Sites, including each of their modules, is the copyrighted property of LHW and/or its various third party providers and distributors. The Sites and the content provided on the Sites may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the prior written consent of LHW, except that You may download, display and print one copy of the materials presented on the Sites on a single computer for Your personal, non-commercial use only. Unauthorized use of the Sites and/or the materials contained on the Sites may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is strictly prohibited.
Any software that is made available to download from the Sites ("Software") is the copyrighted work of LHW and/or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless You first agree to the terms and conditions of said License Agreement. Copyright laws and international treaty provisions protect all of the Software. Any reproduction or redistribution of the Software, including, without limitation, copying or reproduction of the Software for further reproduction or redistribution, is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Any warranty applicable to the Software will be specified in the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the U.S.A. You agree not to export or re-export the Software, directly or indirectly, to any country that is subject to U.S.A. export restrictions.
We welcome your comments and feedback, as your opinions are important to us. You may submit any ideas, comments, suggestions or other information to LHW related to improvements to the Sites, services related to the Sites, Properties or your experiences (“Feedback”). Feedback includes, without limitation, hotel reviews, hotel recommendations and ratings, questions, comments, photographs, videos, suggestions, ideas and the like. LHW shall own all rights related to the Feedback submitted by You including, without limitation, intellectual property rights, which shall be assigned to LHW for the purpose of using the Feedback to improve or enhance your website experience, or for other marketing purposes without compensation to You, in particular the right to, reproduce, translate, distribute, publish, derive other content from, and publicly display such Feedback and grant the right to use the Feedback to any Property anywhere in the world. You agree that LHW shall have the right to modify or adapt such Feedback or use such Feedback in part, provided such modification, adaptation or use does not result in a material alteration of the Feedback. You further agree that LHW and the Properties have the right to attribute your Feedback to You by using your first name and last initial or your initials only, should LHW choose to do so. Distribution of Feedback may take the form of web publishing, web logs (blogs), and/or social media placement anywhere in the world in any form of media that currently exists or that has yet to be developed. You warrant that the holder of any rights in the Feedback has completely and effectively waived any and all such rights, to the extent permitted under applicable law, and has validly and irrevocably granted to You the right to provide the proprietary rights to LHW stated above.
None of the Feedback shall be subject to any obligation of confidentiality on the part of LHW or a Property, and neither LHW nor any Property shall be liable or responsible for any disclosure of the Feedback or its use of any Feedback, to the extent permitted under applicable law. In addition, LHW assumes no liability nor takes any responsibility for any Feedback posted, stored or uploaded by You or any third party or for any loss or damage as a result thereof. You are responsible for creating back-up copies of any Feedback You post on the Sites at your sole cost and expense.
As a provider of interactive services, LHW is not liable for any Feedback, statement, or representation provided by other Users in any forum on the Sites, or for your reliance thereon, and LHW is not liable for any mistake, slander, libel, omission, obscenity, defamation or pornography that You may encounter. Although LHW does not have any obligation to remove (except to the extent provided for by law), screen, monitor or edit the Feedback or submissions distributed or posted by other Users of the Sites or stored on the Sites, LHW reserves the right to do so in its sole and absolute discretion to the extent provided for by law. LHW may provide a number of resources on LHW.com where You can provide Feedback and/or interact with other customers, such as bulletin boards, discussion forums and review services. You are solely responsible for your use of such areas and must use them at your own risk. By using any of these interactive resources, You expressly agree that You will not post, upload, transmit, distribute, store or create any of the following:
If it is determined that, notwithstanding anything contained herein, You retain any moral rights in the Feedback, You hereby agree that (a) LHW need not use any personally identifying information in connection with the Feedback, or in any derivative works or updates thereto; (b) You have no objection to the publication, use, modification, deletion and/or exploitation of the Feedback by LHW or its licensees, successors and assigns as provided for herein; (c) You forever waive, and agree that you will not claim or assert, any entitlement to the moral rights of an author in any of the Feedback; and (d) you forever release LHW, and its licensees, successors and assigns, from any claims that you could otherwise assert by virtue of any such moral rights.
LHW respects the intellectual property rights of others. If you think that your work has been copied in a manner that constitutes copyright infringement, please contact LHW at the following address:
The Leading Hotels of the World, Ltd.
485 Lexington Avenue, Suite 401
New York, NY 10017, USA
Attn: General Counsel
LHW respects the privacy of Users of this Site. LHW has provided the LHW Privacy Policy so You will be informed about use of the information LHW collects on this Site. You hereby acknowledge and agree that You have read and consent to the terms of the Privacy Policy located at the following link: https://www.lhw.com/privacy-policy which is incorporated by reference herein.
You acknowledge that LHW will know passwords that You use to access the Sites. You acknowledge and agree that You are solely responsible for maintaining the confidentiality of Your information and passwords, and accept responsibility for all activities that occur under Your account or password. LHW takes no responsibility and assumes no liability for any content posted or submitted by You or any users of Your account.
The Sites include links to other websites. LHW provides such links solely as a convenience to You and for informational purposes only. LHW has not reviewed all of the information on these other websites. The inclusion of these links in no way indicates LHW's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such websites. Neither LHW, nor any other providers of products or services related to the Sites, shall be responsible for the content of any other websites and makes no representation or warranty regarding any other web sites or the content, materials, products or services on such websites. If You decide to access other websites, You do so at Your own risk, You should carefully review the privacy statements or policies on any other site that you visit.
The LHW Mobile App provides content about the Properties and functionality that may be used by you to enhance your stay. The content and functionality may vary among the Properties.
Product descriptions posted on our product pages are provided by our suppliers. The Sites may contain inaccurate content, typographical errors or omissions. LHW is not responsible for typographical, pricing, product information, advertising or shipping errors, and shall not be liable for any damages that may result therefrom. Advertised prices and available quantities are subject to change without notice. LHW reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described on the Sites, at any time without notice.
Neither LHW nor any other providers of products or services related to the Sites are responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications. Further, neither LHW nor any other providers of products or services related to the Sites are responsible for incorrect or inaccurate entry information, whether caused by User(s), by any of the equipment or programming associated with the Sites, or by any technical or human error that may occur in the processing of any information related to the Sites, and shall not be liable for damages resulting from any of the foregoing. LHW and any other providers of products or services related to the Sites may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
You agree that neither LHW nor any other providers of products or services related to the Sites are responsible for any damages that may arise as a result of any travel or Property arrangements or other orders You request or make on the Sites which are not processed or accepted for any reason.
YOU AGREE THAT NEITHER LHW NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SITES ARE RESPONSIBLE OR LIABLE IN ANY WAY FOR INJURY, LOSS OR DAMAGE TO YOUR COMPUTER, OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION, RELATED TO OR RESULTING FROM USE OF THE SITES OR ANY SITES LINKED OR ASSOCIATED WITH THE SITES.
LHW MAKES NO WARRANTY OR REPRESENTATION REGARDING THE CONFIDENTIALITY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE SITES OR ANY WEBSITE LINKED TO THE SITES. YOU AGREE THAT NEITHER LHW, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SITES, ARE RESPONSIBLE FOR THE CONFIDENTIALITY OF ANY INFORMATION, (INCLUDING, WITHOUT LIMITATION, CREDIT CARD INFORMATION, PERSONALLY IDENTIFIABLE INFORMATION, EMAIL ADDRESSES OR PHONE NUMBERS), AND NEITHER LHW, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SITES, ARE LIABLE OR RESPONSIBLE FOR ANY DAMAGES THAT MAY ARISE FROM DISCLOSURE OF SUCH INFORMATION.
In order to offer the services related to the SiteS, and fulfill reservations or orders users place on the Sites, LHW may use third party suppliers. You acknowledge and agree that the carriers, Properties and other suppliers providing travel or other services for LHW may be independent contractors, and not agents or employees of LHW. Your credit card statements for products or services purchased on the Sites may refer to such third-party suppliers or their respective fulfillment vendors, rather than to LHW or the Property at which you may have booked a reservation. YOU AGREE THAT LHW IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES, LOSS OR EXPENSES RESULTING FROM THE USE OF SUCH SUPPLIERS OR THE STAY AT ANY PROPERTY. LHW HAS NO LIABILITY AND WILL NOT MAKE REFUNDS FOR ANY DELAY, CANCELLATION, OVERBOOKING OR OTHER CAUSES BEYOND LHW'S DIRECT CONTROL, AND LHW HAS NO RESPONSIBILITY FOR ANY DAMAGES, LOSS OR ADDITIONAL EXPENSES RESULTING THEREFROM.
You agree to the terms and conditions of purchase imposed by LHW, each Property, and other suppliers of other travel services (air, land, or sea), which may include, but are not limited to, restrictions against back to back ticketing, hidden city ticketing and round trip for one-way ticketing. You also agree that you are fully responsible and shall pay for all charges, amounts, fees, duties, taxes, and assessments arising out of Your use of the Sites and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted rate. You agree to comply with all rules regarding the availability of rates, products or services, including penalty fees arising from Your failure to comply with said rules. You understand that any violation of any supplier's conditions of purchase may result in: cancellation of Your reservation(s) or purchase(s); Your being denied access to any flight(s), Property(s), automobile(s), activities, or service; Your forfeiting any monies paid for such reservation(s) or purchase(s); and LHW debiting Your account for any costs LHW incurs as a result of such violation. You also agree to allow LHW and each Property, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the Your failure to comply with such rules.
The functionality on the Sites is provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible by applicable law, LHW disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. LHW does not warrant that the functions of the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components. LHW does not warrant or make any representations regarding the use or the results of the use of the functionality in the Sites in terms of their accuracy, correctness, reliability, or otherwise.
LHW reserves the right to make changes to the functionality contained on the Sites at any time without notice. LHW also reserves the right to remove any functionality from the Sites at any time. LHW makes no representations or warranties that the materials on the Sites are appropriate or available for use in all locations.
Just as each of our member hotels, resorts and spas is unique and distinguished, their respective rates, packages, special promotions and policies may vary. We always ask our guests to verify these details when making or confirming a reservation at a member hotel.
Through the Sites, LHW provides an online platform through which temporary accommodations offered by Properties, can advertise their rooms for reservation, and through which users to the Sites (“Users” or “You”) can make such reservations. By making a reservation through the Sites, the User enters into a direct (legally binding) contractual relationship with the respective Property. From the point at which the User makes the reservation, LHW acts solely as an intermediary between the User and the Property, transmitting the details of the reservation to the relevant Property and sending the User a confirmation email for and on behalf of the Property. Payment will be made directly to the Property.
A copy of any reservation confirmation will be provided to you. LHW also retains official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.
Some Properties have an early departure fee. Some rates may also require a minimum stay. You may change your departure date without a fee only if your rate plan and the applicable cancellation/revisions policy permit. Please contact your nearest LHW Reservations Office if you have any questions.
In the event of payments made directly to the Property on site, rates quoted and confirmed in non-local currencies will be converted to local currency by the Property at your time of payment, based on the exchange rate used by the Property and are subject to exchange rate fluctuations. Credit card charges may be subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within the Property’s or LHW’s control and may impact the amount charged to your credit card. Please contact your nearest LHW Reservations Office if you have any questions. A refund of a deposit or prepayment, if any, will be subject to the exchange rate at the time of any such refund and may differ from the exchange rate at the time such deposit or prepayment was made.
A maximum of 4 rooms may be booked online. Reservations for 5 to 9 individual rooms require prior approval from the Property, so please contact your local LHW Reservations Office for assistance. For 10 or more rooms please contact the sales department at lhwsales@lhw.com.
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Properties are not obligated to honor this rate if you do not qualify or do not have proof of qualification.
Some rate plans require prepayment in full and are non-cancelable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation, your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Property check-out time the day following the day of arrival on the reservation. The Property may authorize the room rate for the first night, including taxes on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation.
For reservations not guaranteed with a form of payment at the time of making your reservation, rooms are held until the set cancellation time per the rules of the reservation. In the event a guest cannot be accommodated due to the Property overbooking or an unforeseen circumstance, and the Property is unable to hold rooms consistent with this room hold policy, the Property will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Property is unable to accommodate such guests, and will pay for transportation to that property, provided the guest grants an express prior consent for such re-accommodation.
Travel to certain destinations may involve greater risk than others. LHW urges guests to review travel prohibitions, warnings, announcements and advisories issued by a guest’s country of residence, as well as those of any destination country, prior to booking travel. Please contact the appropriate government office in your locale for information on conditions in various countries and the level of risk associated with travel to particular destinations. LHW does not represent or warrant that travel to, or accommodations in, destinations where services are offered is advisable or without risk, and is not liable for damages or losses that may result from travel to, or staying in, such destinations except for damages or losses caused by LHW's fault or negligence.
Although some Properties will confirm specific room types or bed types at the time you make your reservation, normally requests for specific features such as bedding type or non-smoking rooms are simply that. While most Properties will strive to honor your request, neither LHW nor the Property can guarantee that your request will be honored.
If you plan to travel with your pet, we recommend that you confirm directly with your nearest LHW Reservations Office that the Property does, indeed, accept pets. LHW accepts no responsibility for the pet policy at any individual Property. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
Cancellation policies and other information about specific room reservations and Properties may vary by Property and by the type of reservation and may entail a cancellation penalty or processing fee. To cancel or modify a reservation made online, please visit www.LHW.com . Reservations made through a travel agent must be cancelled through that agent, as the agency controls the record. For assistance with all other reservations, please contact LHW at 1-800-223-6800 if you are calling from the United States, Canada, Puerto Rico and the U.S. Virgin Islands. Otherwise, please contact your nearest LHW Reservations Office. For all cancellations made through LHW, a cancellation number will be provided to you. A cancellation number is required as proof of cancellation, but will have no effect on any cancellation penalty or fee that may be due pursuant to the applicable cancellation policy. Please note that reservations cannot be canceled via e-mail.
LHW is acting hereunder solely for the purpose of processing reservations. LHW does not own or manage any Property and will not enter into a direct reservation and accommodation contract with you. Information regarding rooms, facilities and services offered at the Property contained in this website has been provided by the Property. LHW does not make any representation or warranty, express or implied, of any kind with respect thereto.
Neither LHW nor any Property will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events of force majeure as defined by the competent Courts.
The following terms and conditions (“Terms and Conditions”) apply to your membership in The Leaders Club program (“The Leaders Club”) of The Leading Hotels of the World, Ltd. (“LHW”). Your participation in The Leaders Club will be governed by these Terms and Conditions. It is your responsibility to read them and to comply with them.
Your Leaders Club membership will not expire.
Club member: The base membership level in The Leaders Club.
Sterling status: Upon reaching certain milestones, a Club member will earn Sterling status. The requirement for earning this status is set forth under “Earning Membership Status” below.
The period to qualify for Sterling status is January 1 through December 31 of each year (the “Sterling Qualifying Period”). You must qualify for Sterling status on an annual basis. Once you qualify for Sterling status, the applicable benefits will commence and will continue through December 31 of the calendar year immediately following such Qualifying Period. For example, if you meet the spend threshold to qualify for Sterling status in October 2024, your Sterling status benefits will commence at that time and continue through December 2025.
To earn Sterling status, your room rate spend at Member Hotels must be at least USD $5,000 within a Qualifying Period. Room rate spend will not be counted toward your status until you have completed a stay.
Your Leaders Club membership does not have a pre-determined expiration date. You may voluntarily terminate your membership at any time by contacting an LHW Reservation and Service Center or by providing email notice to theleaders@lhw.com. In addition, if your Leaders Club membership has no activity for three (3) consecutive years, your Leaders Club account may be deactivated. If you choose to voluntarily terminate your membership, or if it is deactivated, you can re-apply for a membership at any time. However, neither your unused Leaders Club points nor Leaders Club membership status will be reinstated to your account.
You will be eligible to earn Leaders Club points provided you book a reservation using any of the following qualified rates and provide your Leaders Club membership number (a “Qualified Stay”):
You will not receive Leaders Club points for any other rates.
In addition, you will not receive Leaders Club points, regardless of the rate, for the following bookings:
You will be eligible for Leaders Club on-property benefits when you book a publicly available rate or Leaders Club member only rate through one of the following eligible booking channels and provide your Leaders Club membership number:
Unless otherwise specified by LHW, reservations made directly with a Member Hotel are not eligible for Leaders Club benefits or Leaders Club points. A list of Member Hotels where you can book directly online with the hotel and for which you will be eligible for Leaders Club benefits and can earn points can be found www.lhw.com/HotelDirect.
During a redemption night stay you will receive Leaders Club benefits, however, this stay is not eligible for an upgrade and you will not earn Leaders Club points.
The Leaders Club benefits are described below and will be updated periodically by LHW. Benefits are only applicable to reservations that meet the eligibility requirements set forth above.
Only you as The Leaders Club member on the account may take advantage of The Leaders Club benefits. That means, if you have multiple rooms booked for the same night(s), only the Leaders Club member’s room will receive benefits during your stay. However, you may earn Leaders Club points on up to three (3) rooms per booking as set forth in these Terms & Conditions. Members will receive benefits based on the following conditions:
You are also entitled to priority status for a one-category upgrade at arrival to be arranged by the Member Hotel, if available, at check-in, provided you have not used a pre-arrival upgrade for that stay.
Room types and categories will vary among the Member Hotels. A one-category upgrade priority at arrival is at the discretion of the Hotel, which will take into account the membership level and upgrade availability on the day of arrival, and is not guaranteed. An upgrade to, or within, a suite category room is also in the sole discretion of the Member Hotel.
You will receive a complimentary continental breakfast for you and one guest staying in your room during each day of your stay. If you book multiple rooms during a stay, only you and one additional guest staying in your room are eligible for the complimentary continental breakfast each day. A guest who is not residing in your room is not eligible to receive the complimentary breakfast benefit. You are not eligible for any compensation in the event that breakfast is included in the room rate.
Early check-in and late check-out are subject to availability and to the specific Member Hotel arrival and room pricing policies.
You will receive complimentary in-room WiFi access during your stay. You are not eligible for any compensation in the event that WiFi is included in the room rate or not offered at the Member Hotel.
Leaders Club special rates may be available to you from time to time and will provide additional discounts for Leaders Club members. The Leaders Club special rates, if available, may not be combined with any other discounted rate or offer.
Your Leaders Club membership entitles you to accrue Leaders Club points, purchase Leaders Club points and make a Points Transfer that you can redeem for complimentary stays at Member Hotels.
Leaders Club points can be redeemed at a Member Hotel for redemption nights, subject to availability at that Member Hotel at the time booking.
In the event of death, we may, in our sole discretion, allow your unredeemed Leaders Club points to be transferred to another Leaders Club member’s account upon our receipt and review of all requested documentation. However, your Leaders Club membership status and the related benefits, including, without limitation, pre-arrival upgrades, will not transfer to the recipient of the Leaders Club points.
In the event of a finalized divorce, we may, in our sole discretion, allow your unredeemed Leaders Club points to be transferred to another Leaders Club member’s account upon our receipt and review of all requested documentation, including, without limitation, legal documents directing such a transfer of Leaders Club points. Your Leaders Club Membership status and the related benefits, including, without limitation, pre-arrival upgrades, will not transfer to the recipient of the Leaders Club points.
If you are a Leaders Club Aurelian member, log in to view the Terms and Conditions specific to your membership.
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