Frequently Asked Questions
Here, you will find answers to commonly asked questions about Leaders Club membership information and program benefits.
Send us an email and we will be happy to assist youContact Customer Service
Leaders Club is the complimentary guest membership program of the more than 400 remarkably uncommon hotels that comprise The Leading Hotels of the World. As a Leaders Club member, you’ll receive special benefits, offers, and savings when you book through LHW.com, an LHW Worldwide Reservations and Service Center, websites for select Member Hotels, or your local travel agent. Learn more About Leaders Club.
Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.
You will not automatically receive a membership card. To view your Leaders Club member number, you can login to LHW.com and view your Leaders Club member dashboard. You can also view a digital version of your member card in My Profile. If you would like to request that a membership card be mailed to you, you can call an LHW Worldwide Reservations and Service Center.
You are not required to show your membership card at hotel check-in to receive your benefits. Each member hotel will be notified of your Leaders Club status in advance of your arrival, in addition to your personal preferences and requirements.
To earn and maintain Sterling status, you must spend at least USD 5,000 or currency equivalent on the room rate(s) for your eligible stays within a calendar year (January to December). All applicable Sterling benefits will commence on the date you earn Sterling status and will continue through December 31st of the following calendar year. For example, status earned in April 2021 will last through December 31st, 2022.
No, only the Leaders Club member’s room will receive on-property benefits. However, you may earn Leaders Club points on up to three (3) rooms per booking.
A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. If the next room category is available, it will be confirmed before you arrive at the hotel. Pre-arrival upgrades cannot be used to upgrade to, or within, a suite category. This benefit is not eligible for rooms booked using Leaders Club points and can only be used in connection with a reservation booked through an eligible booking channel.
As a new Leaders Club member, you must complete a paid stay as a Leaders Club member to receive your first pre-arrival upgrade. During each subsequent year of your membership, you will receive one additional pre-arrival upgrade in January.
In order to request to use a pre-arrival upgrade, you must make the request at least three days before 12:00 am midnight Coordinated Universal Time (UTC) on the date of your arrival. Requests after this time will not be accommodated.
With pre-arrival upgrades, you will know if your room has been upgraded before your trip. You will be able to request a room upgrade when making your reservation, and if the next eligible room category is available, it’s yours. With upgrade priority at arrival, you will know at check-in if your room has been upgraded. This upgrade is also subject to availability.
Our reservation agents will be working on securing your pre-arrival upgrade from the time you request it upon booking your stay until three days before your date of arrival. You will receive an email regarding the status of your pre-arrival upgrade at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).
If we are unable to confirm your pre-arrival upgrade request, we will make it up to you - the pre-arrival upgrade will be re-credited to your account for future use, and you will receive 500 Leaders Club points in your Leaders Club account after you complete your stay.
While most room categories are eligible, suite category rooms and villas are not eligible for pre-arrival upgrades.
You can modify an existing reservations with a requested pre-arrival upgrade on LHW.com or by contacting an LHW Worldwide Reservations and Service Center. However, if your pre-arrival upgrade request has been confirmed you must contact an LHW Worldwide Reservations and Service Center in order to modify the reservation. It may not be possible to apply the pre-arrival upgrade to your modified reservation. You will receive an email regarding the status of your pre-arrival upgrade for your modified reservation at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).
You will earn Leaders Club points based on your room rate spend at a value of USD 1 = 1 point, excluding room taxes and fees, for every Qualified Stay. Points will be credited to your account after you checkout from the hotel. Additionally, there will be ways to accelerate your points earned through promotions and bonuses.
It may take up to ten days for reward points to appear in your account. If your Leaders Club points haven’t appeared in your account after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information, contact an LHW Worldwide Reservations and Service Center, or send an email to firstname.lastname@example.org to request the points.
The number of points required to redeem for a free night vary and are based on the hotel’s published room rates for your intended dates of stay. As a reference, free nights start at 4,000 points.
You will only be eligible for Leaders Club benefits and Leaders Club points when you book a publicly available rate or Leaders Club special member only rate through:
- An LHW Worldwide Reservations and Service Center
- Your Leaders Club online account on LHW.com
- Any travel agent (other than an online travel agent or anysuch travel-related booking website) making the booking through the Global Distribution System or via LHW, as long as they provide your Leaders Club number at the time of booking.
- Websites for select Member Hotels
Reservations made directly with a hotel are not eligible for Leaders Club benefits and will not earn Leaders Club points.
You will only earn Leaders Club points on your room rate spend.
If you believe you did not receive Leaders Club points for a qualifying stay, please contact us by visiting our Customer Care page, choose “Points Adjustment Request” from the drop down and attach a legible copy of your hotel invoice. You can also contact an LHW Worldwide Reservations and Service Center, or send an email to LCAdjustments@lhw.com.
After you complete an eligible stay, your bonus points may take up to ten (10) days to appear in your account. If your bonus points haven’t appeared after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information. Alternatively, you can contact an LHW Worldwide Reservations and Service Center, or send an email to email@example.com to request the points.
All points in your account will expire twenty-four (24) months after the last date on which you have earned or redeemed points.
Absolutely, you have complete flexibility! If you have enough points for your intended dates of stay, you can redeem your Leaders Club points for as many rooms as you wish.
While we can’t guarantee it, we will request that the pre-arrival upgrade apply to all nights of a multi night stay, including nights paid with points, as long as they are consecutive. Pre-arrival upgrades are always subject to availability based on hotel occupancy. In situations when the redemption night is for a different room category than the paid nights, it may not be possible to extend the pre-arrival upgrade to the redemption night.
If the cancellation is made before the check-in date, your reward points will be credited back to your account. It may take up to ten days for the points to be credited back to your account to be used toward a new redemption night booking.
You must call an LHW Worldwide Reservations and Service Center to modify a redemption night booking.
If the redemption nights and paid nights were booked for the same room category, you will not have to change rooms during your stay. If the redemption nights were booked for a different room category than the paid nights, you may be asked to change rooms. This will be at the discretion of the hotel.
Yes, you will receive all Leaders Club on-property benefits during a redemption night stay such as daily continental breakfast for two and in-room WiFi.