“Running a small hotel is different from running a large hotel,” says Jérôme Montantème, taking a rare moment of relaxation over coffee. “Not in the standards or quality, but in the scale. You can really get to know your guests. And that is the reward.”
A native of Lyon, France, Jérôme comes to the role of general manager of Fauchon l’Hotel Paris with long and deep experience managing luxury hotels on the French Riviera and in Paris. The challenge of creating a bespoke hospitality experience almost from scratch at the brand-new Fauchon l'Hotel Paris is something that clearly excites him. “We have the chance here to create a unique experience for the guest, with attention to the guest’s needs, tailored to the guest, so that the guest feels as though this is not a hotel, but a friend’s home,” he says. "But the only way to do that is to know the guest. And that takes time from every member of the team, especially the general manager. I should be here to welcome guests, to have a conversation with them."