Book with Confidence: When you make a reservation through the Leading Hotels of the World, we believe you won’t find a better publicly available rate for the same room type on the same booking terms anywhere else.

If you do, please email reservations@lhw.com within 24 hours of booking and include a screenshot of the published rate found for the same room type with the same booking terms. Please note that the screenshot must be of the shopping cart view and include a time and date stamp.

We will then review your submission and revise your rate as appropriate.*

Terms and Conditions

*The following TERMS and CONDITIONS apply to any request for a rate revision:
  1. Your reservation must have been made through The Leading Hotels of the World website www.lhw.com or through one of our Worldwide Reservations Offices.
  2. A revision will not be made if your reservation was made using any of the following rate types:
    • “Flash rates” on websites such as, but not limited to, Agoda, Priceline, Hotwire, Kayak, Booking.com, Groupon Getaways, Living Social Escapes, or any other platforms;
    • Pre-paid, non-cancellable, and/or non-refundable rates;
    • Loyalty program member rates;
    • Corporate/group rates, government rates, and/or other rates not available to the general public;
    • Rates that are packaged with air travel, car rental, entertainment; or
    • Rates not authorized by the hotel.
  3. The general public must be able to reserve the lower rate and it must be verifiable by The Leading Hotels of the World.
  4. Rate comparisons will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the lower rate must still be available at the time The Leading Hotels of the World validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded.
  5. When a request covers multiple nights, the rates will be compared for each night separately.
  6. The Leading Hotels of the World shall have the sole right to determine your eligibility for a rate revision.
  7. These terms and conditions are void where prohibited by law. The Leading Hotels of the World reserves the right to modify or cancel its rate revision policy at any time without prior notice.